Shipping Policy

SHIPPING POLICY

1. Delivery Areas

Kandi Glaze ships worldwide via Canada Post.

2. Shipping Fees

Destination	Shipping Fees	Free Shipping
Canada	$17.00 CAD	For purchases of $55.00 CAD or more
United States	$25.00 CAD	Not available
International	$25.00 CAD	Not available

Shipping fees are calculated on the total order amount before taxes.

3. Processing Times

Orders are processed from Tuesday to Friday, excluding public holidays. Orders placed on a Saturday or Sunday are processed the following Tuesday. Processing time is generally 1 to 3 business days before shipping.

The following public holidays are excluded from processing and shipping:

New Year's Day
Good Friday
Victoria Day / National Patriots' Day
Quebec's National Holiday (Saint-Jean-Baptiste Day)
Canada Day
Labour Day
Thanksgiving
Christmas Day
Boxing Day

4. Estimated Delivery Times

The following times are estimates and apply from the shipping date, excluding processing time:

Canada — regional: 1 to 3 business days
Canada — national: 2 to 7 business days
United States: 4 to 8 business days
International: varies by destination

Delivery times may be longer for remote or non-urban areas. Kandi Glaze cannot guarantee a specific delivery date.

5. Order Tracking

Upon shipment of your order, you will receive a confirmation email containing your tracking number. You can track your package directly on the Canada Post website: www.canadapost.ca. Please note that it may take some time for tracking information to become available online.

6. Taxes, Customs Duties, and Import Fees

For deliveries to the United States and international destinations, taxes, customs duties, or import fees may be required by the customs authorities of the destination country. These fees are entirely the responsibility of the customer and are not included in the order price or shipping fees. Kandi Glaze has no control over these fees and cannot predict their amount.

7. Shipping in Hot Weather

Kandi Glaze cannot be held responsible for damage to products due to extreme temperatures during transport. If you reside in an area subject to high heat (35°C and above), we recommend considering the weather conditions when placing your order. No claims related to heat damage will be accepted.